Questions, answers and better product copy.

Start with the product name, then add every fact a customer would find useful: brand, category, materials, main features, intended use, dimensions and verified care or compatibility information. Specific facts produce stronger copy than broad claims.

Only the product name is required, but a name alone will produce limited copy. For a useful result, include at least three meaningful features and describe who the product is for or how it is used.

Enter short factual phrases separated by commas or new lines, such as “recycled cotton outer, adjustable strap, internal zipped pocket”. Avoid promotional wording here; Product Pen will turn the facts into customer benefits.

Use this area for dimensions, target customer, care instructions, compatibility, what is included in the box, a verified product story, or other details that do not fit the main fields. Do not include claims you cannot substantiate.

Choose the tone that best matches your brand and product. Confident suits most retail copy; warm is conversational; luxury is restrained and refined; playful is more energetic; technical prioritises precision. The language field tells Product Pen which language to write in.

Add variant names such as colours, sizes or finishes in the Variants field, separated by commas. Product Pen will create a short description for each supplied variant without inventing differences you have not provided.

Check the source information first. Add missing materials, distinctive features, intended uses and customer benefits you can verify. Choose a more suitable tone, then generate again. Clearer inputs are usually more effective than asking for longer copy.

It is instructed not to invent technical specifications, certifications, materials, dimensions, warranties or sustainability claims. AI can still make mistakes, so you must review every result against the product before publishing it.

Yes. The result is a starting point you control. Copy any section into your shop or document and edit it to match your house style, legal requirements and product knowledge.

A successful generation contains a product title, short and long descriptions, feature bullets, an SEO title, meta description, keywords, tags and descriptions for any supplied variants.

Yes. Each successful request creates a new complete content package and uses one generation. If the AI service fails before producing a result, Product Pen restores the deducted generation automatically.

Open Account and choose Recent generations. Select any item to read the complete saved result in a spacious preview without leaving your account page.

Yes. Every account can download all generations as CSV. Open an individual saved generation to download just that record as a CSV or a formatted PDF. Downloads do not use your generation allowance.

Each row contains the generation date, product title, short and long descriptions, feature bullets, SEO title and description, keywords, tags and variant copy. The file uses UTF-8 encoding for compatibility with Excel and other spreadsheet applications.

Nothing is removed. You can still sign in, view your account, revisit saved generations and download your CSV. You only need more allowance when you want to create another result.

Open Account and choose Order history. The private order page lists each completed one-off Pen Pack purchase, its Paddle transaction reference, purchase date and generations added. Paddle’s emailed receipt remains the authoritative tax invoice.

One successful request for a complete product content package counts as one generation, regardless of how many sections or supplied variants are included in that package.

No. Pen Pack generations remain in your account until you use them. They are separate from any monthly subscription allowance.

Merchant and Catalogue allowances reset at the start of each billing period and do not roll over. Any separately purchased Pen Pack balance remains available.

When you have both an active monthly plan and a Pen Pack balance, Product Pen uses the monthly allowance first. This helps preserve your non-expiring Pen Pack generations.

Yes. A scheduled cancellation prevents the next renewal while keeping your plan active until the end of the current billing period. Your access and remaining monthly allowance continue until that date.

Choose “Forgotten your password?” on the sign-in form and enter your account email address. Product Pen will send a single-use reset link that expires after one hour. Completing the reset signs out existing sessions for security.

Open Account, choose Change password, enter your current password and then choose a new password of at least 10 characters. Other signed-in sessions are closed for security.

Use Sign out in the header on any page. On smaller screens, you can also access account controls from the Account area.

The product details you submit are sent to OpenAI to create the requested content. Account passwords are never sent. See the Privacy policy for more information about service providers and data handling.

Try the request once more and check that your product information is valid. If the problem continues, use the Support page and include your account email, the approximate time and what you were trying to do. Never send passwords or complete card details.